401 Moving & Storage

My daughter booked these movers from montreal to kingston. We paid the deposit, she took the day off. They changed terms more than once (first said same day delivery of goods, then changed their minds, said 5 days later). She accommodated and took another day off work (not easy as a student saving for grad school). They then reached out saying she had to pay upfront before delivery (which is clearly fucking fishy, and not industry standard). When we replied and said cash on delivery and we would be there with the cash upon delivery plus a tip they stopped responding, and didn't show up day of. We then paid last minute fees for a u-haul and she and her partner moved everything themselves, which cost as much as having professional movers (ie not 401 movers), while doing all the work ourselves.

Horrible company at best, total scammers at worst.

Move size: 1 Bedroom Home Service cost: $800

My belongings were not treated with care. I have large guages in my mid-century dining room table. The movers never even took the legs off. Oher pieces are scraped. The woman in the office performed so poorly, her boss had to apologize profusely.

Stay away from 401 Movers, or your furniture is at risk and you may be threatened with your belongings not being delivered on time, or put in storage. There was a misunderstanding about payment and I felt as if I was being treated like a criminal.

T.E.J.Salo

Move size: Studio Service cost: $1387

First off, the actual movers (3 guys) were polite, hard workers but inexperienced. Prior to the November 23 move, in October 2023 I spent a few hours on the phone with the company going room by room in my 3 bedrooms bungalow in Quebec, and also outside and through the shed to list all my furniture and approximate number of boxes. Truck arrived on the day at least 4 hours later than was arranged so moving all the stuff was done at night, until close to midnight. Turned out the truck they had was too small and we had to leave a lot behind, stored in the new owners shed (thankfully they were super cool about it). The movers did not use blanket to wrap or strap to move the appliances and those got dents and large scratches, and at one point they dropped the fridge on the back door of the house, which left a pretty deep long dent as well. I had paid $300 for 2 "TV packs" which turned out to be cardboard put over the front and back of the TVs with shrink wrap - thankfully no damage to the TVs but $300 for cardboard? Could have done it myself, as I had carefully protected and wrapped all the mirrors, paintings and fragile items already. Delivery in Ontario was with 2 guys only; got scratches on the freshly varnished wood floor - no protection was used by the movers. The pickup and delivery of items left behind in Quebec was done 3 weeks later for an extra $500; I had already paid $6500 and I was not pleased about that considering the mistake was theirs in the first place for using the wrong truck size, but they would not deliver my furniture otherwise so, kind of no choice there...Moving is always super stressful; last thing you need is any kind of issue. Hope this review helps save someone extra aggravation :)

Move size: 3 Bedroom Home Service cost: $6500

Very awful experience with this company. I had few properties to move, spoke to admin and fixed time for 2:45pm. They came 2 Hours at 4:30 Pm and was not apologetic whatsoever. Again, the guys that came asked for additional money for them to take the same properties that had already been agreed, they refused to offload until the balance was paid. I called their number same day and they never took the call. Later i connected with them and they expressed no atom of remorse. I honestly advise you to stay far away from these guys, they are not professional in any way, save your money please!!!!

Move size: 1 Bedroom Home Service cost: $275

I will use 401 movers for my next move again. Justine did a great job organizing the move and was very patient with my many phone calls and questions. She's quick to return your call. For the most accurate estimate, be sure to include your full inventory and ask about the cost of stairs. Do that all in advance and you'll avoid surprises.

The driver was expertly skilled at navigating narrow loading docks and he and his partner carefully avoided freshly painted walls and were efficient and courteous.

Move size: Partial Move Service cost: $1100

I had the worst experience with this company. I paid a deposit for their services,booked the move from Montreal to Toronto , organized my schedule around it , paid for elevator reservation in my condo building only to have them cancel at the last minute. Fine, things happen, but it’s been over a WEEK now, and I’m still chasing them down to get my deposit back!. Absolutely unprofessional and dishonest. I feel totally scammed. Do not trust them with your money! It’s clear they have no respect for their customers. Stay far away if you don’t want to lose your money. I am definitely going to file a complaint with OPC and my bank .

If I could give 0 stars I would.

Move size: 1 Bedroom Home Service cost: $900

The move team seem to be contracted.

They seem not to be working with the 401 team. The team would not offload until they get paid in full. While I let them know I already made a down payment, they asked me to get a refund instead of me paying the balance

Called Justine and she said thats how they run their show. I paid the move team in full and I haven't gotten my deposit back in 3 weeks.

They don't respond to emails, phones (416-729-0656 or 416-729-4656). Spoke to a lady by the name Trish (I hope I am right). No empathy or acknowledgment of the problem or going above and beyond to try to resolve the issue.

I will advise you find another mover to provide you excellent service as you wont get it with these jokers!

Move size: 3 Bedroom Home Service cost: $1210